AFTER-SALES TICKET

For after-sales support, at least one product image is required.

Step 1 Order & Product Info

Step 2 Issue Description

Step 3 Product Photos & Submit

After-sales Submission Guide

This form is for defective items, quality issues, leakage, damaged package, or order after-sales requests.
Please provide purchase channel (if available), issue details, and when the issue occurred.
At least one product photo is mandatory to help us verify and process faster.
Clear photos of product body, packaging, and batch code are strongly recommended.

Step 1 · Order & Product Info

Purchase Date (optional)

Step 2 · Issue Description

Example subject: Crystal Bar 6000 - Leakage Issue

Include issue type, quantity affected, and any troubleshooting already tried.

Step 3 · Product Photos & Submit

Upload product photos (required): product appearance, package, label/batch code, and damaged area.

Add images · drag, paste, or click

At least one product image is required for after-sales tickets.

Need to track existing requests? View My Tickets

Tip: Complete details and clear photos can significantly shorten processing time.